Rational Service Partner.

As a customer you have access to Rational’s network of Service Partners situated around the country.  Each Service Partner is audited annually by Rational inspecting measuring equipment and tools, correct stock levels and ensuring all Engineers have received the latest update training.  This ensures you receive the service you need when you need it.

Cater-Equip Ltd are Rational’s Approved Service Partner for South Wales providing both warranty and out of warranty service cover.  No matter what your Rational needs may be, you can be assured that we can help.

Trained and audited annually by Rational. we specialize in the full range of Rational ovens dating back to the original Classic line followed by the CPC, SCC, SCC_WE and now the latest SCC_WE 5 senses with High Density Control.

Engineers receive full technical support directly from Rational and have access to the latest Rational documentation and software 24 hours a day, 7 days a week

All Engineers, fully trained by Rational focus on the Service, Installation and Maintenance of Rational’s SelfCookingCenter® and Rational VarioCooking Center® range of appliances.  Audited Annually by Rational you are assured of a high level of  competency

Benefits we offer include:

  • Out of warranty work
  • First time fix whenever possible.
  • Service contracts tailored to meet customer requirements
  • Warranty work.
  • 24-hour response time for all service calls
  • Supply of genuine Rational cleaning products and accessories
  • Installation, service and repair.
  • Comprehensive spares carried.
  • All spares fitted carry 12 months’ parts and labour warranty.

We are proud to have been previously recipients of the prestigious ‘Rational Service Partner of the Year’ award.

Services we provide include:

  • Site Survey
  • Installation
  • Commissioning
  • Reactive Maintenance
  • Rational Service Package

Site Survey.

Prior to purchasing your Rational, New or Used, we can carry out a full site survey to advise on position, fuel type, size of service, ventilation requirements and access for delivery.

Installation.

Once your supplies are in place we can proceed with your installation, ensuring your Rational is installed correctly as per manufacturer’s instructions.  Incorrectly installed appliances can affect the performance of the appliance and invalidate your warranty.

Commissioning.

If your oven has already been installed and requires commissioning, then call us in.  We will ensure your Rational has been installed correctly and is setup for optimum performance.

After Care.

Once up and running we can instruct on the basic operation of your oven, advise on the correct cleaning products and arrange a demonstration with a Rational Chef if required.

Technical Services

For any queries concerning Servicing or Installation matters, get in touch and talk with one of our Technical team.  You can be assured you are in safe hands with our fully trained staff.

Service Packages.

 Even the best products depend on regular servicing and inspection to ensure long life and operational safety.  Regular maintenance preserves the life of your equipment.

Regular Servicing and Maintenance is vital for the reliability and correct operation of what is possibly the most important piece of equipment in your kitchen. We understand the need for keeping your equipment functional and reducing the risk of unforeseen breakdowns.

Rational offer a choice of three service packages on new ovens ranging from a Basic annual inspection to the all-inclusive Premium Package.  Ovens are installed and commissioned by ourselves, we then take over the maintenance of the oven over a five-year period.

Alternatively, we can tailor a service package to the customer’s needs, no matter what the age of the oven.

Connected Cooking.

Rational customers now have access to Connected Cooking, the latest state-of-the-art networking application for Rational SCC and VCC appliances. If you have an active internet connection in your kitchen, then connect one or more appliances to your network and register for free enabling you to:

  • Quickly check up on processes remotely
  • Call up error messages
  • Receive Automatic Software Updates
  • Capture HACCP data
  • If desired, connect your service partner for quick off-site troubleshooting

Connecting your service partner to your appliance via Connected Cooking allows us to monitor the condition of your appliance from our own offices and advise you of any relevant issues before they escalate.

All Rational units manufactured since March 2017 come equipped with Ethernet interfaces as standard and are ready for connection.  SCC_WE units manufactured before then will require a retrofit.  A quick and simple process.

Cleaning Tablets and Accessories

By choosing Rational you have purchased a leading brand in the UK Commercial Catering industry.  A brand known for its quality and reliability.  This quality and reliability is carried over to Rational’s range of cleaning products and accessories.

Cleaning Tablets

There are various different types of tablet currently in use depending on what oven you have.

Red Detergent Tablets

Detergent Tablets for use with all Rational ovens that require cleaner tablets.  Tablets are placed in cleaner basket, left hand side of oven cavity.

Blue Rinse Aide Tablets

Rational Rinse Aide Tablets for use in SCC ovens without Care Control. Tablets are placed with the Red Detergent tablets in cleaner basket, left hand side of oven cavity.

Blue Care Control Tablets

Care Control Tablets for use with all ovens with Care Control system.  Tablets are placed in Blue Care Drawer located on front of oven.

Rational Grill Cleaner

10-liter Container for all Rational ovens that require a spray on liquid cleaner for manual cleaning.  Also used on older CPC ovens with cleanjet system.


Cleaning Chemicals

Using the correct cleaning chemicals for your Rational is vital to ensure that your oven is cleaned correctly and ensures your warranty is not invalidated.  Using the incorrect chemicals can be costly and increase your chance of breakdowns.

Unsure of the correct chemicals? Give us a call and we will advise accordingly.

Accessories.

Only by using original Rational accessories can your Self Cooking or Vario Cooking Centre be used to its full advantage.  From installation products through to special cooking applications Rational are there to help:

  • Containers and Grids
  • Stands, Base Cabinets and Thermo-Cabinets
  • Ultravent Condensation Hood
  • Finishing System for Banquets

Visit our online store to check out our range of cleaning tablets and accessories.  Alternatively download Rational’s latest Accessories Catalogue.  Follow link below.

Rational Accessories Catalogue ….

Telephone: 01443 225 325

Email:  enquiries@cater-equip.com