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Approved Rational Service Partner

Service, Repair, Installation!

Rational Service Partner.

As a proud owner of a Rational Appliance you have direct access to Rational’s network of Service Partners situated around the country.  Cater-Equip Ltd are approved Service Partner for South Wales providing both warranty and out of warranty service cover.

Trained and audited annually by Rational, we specialise in the full range of Rational ovens dating back to the original Classic line followed by the CPC, SCC, SCC_WE and now the latest SCC_WE 5 senses with High Density Control.

Why use a Rational Approved Service Partner

By using an approved Rational Service Partner, you are ensured of a high level of competency. Engineers receive full technical support directly from Rational with access to the latest software and documentation 24 hours a day, 7 days a week

  Benefits At A Glance:

  • Warranty Service Calls
  • Non-Warranty Service calls
  • Installation, Service and Repair
  • Rational Service Packages

Take advantage of the benefits we offer!


Purchasing a new appliance or re-installing an older unit.

The Installation Process

Site Survey.

Prior to purchasing your Rational, New or Used, we can carry out a full site survey to advise on position, fuel type, size of service, ventilation requirements and access for delivery.

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Once your supplies are in place we can proceed with your installation, ensuring your Rational is installed correctly as per manufacturer’s instructions. Incorrectly installed appliances can affect the performance of the appliance and invalidate your warranty.


Setup and fine tuning of your oven.  If you have installed it yourselves we can still be of assistance by checking your Rational has been installed correctly and is setup for optimum performance.

After Care.

Once up and running we can instruct on the basic operation of your oven, advise on the correct cleaning products and arrange a demonstration with a Rational Chef if required.

Technical Services

For any queries concerning Servicing or Installation matters, get in touch and talk with one of our Technical team. You can be assured you are in safe hands with our fully trained staff.

Reactive Maintenance

Oven down! In need of an Emergency Callout or looking for a one-off, contract free service.  We can help.

Benefits at a glance:

  • Warranty work.
  • Out of warranty work
  • First time fix whenever possible.
  • 24-hour response time for all service calls

With a comprehensive van stock our Engineers focus on getting you up and running in as short a time as possible, arranging a return visit if required.  All spares fitted carry 12 months’ parts and labour warranty.

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Service Packages

Regular Servicing and Maintenance is vital for the reliability and correct operation of what is possibly the most important piece of equipment in your kitchen. Regular maintenance improves the reliability of your appliance reducing the risk of unforeseen breakdowns

Rational offer a choice of three service packages on new ovens ranging from a Basic annual inspection to the all-inclusive Premium Package. Ovens are installed and commissioned by ourselves, then for a monthly fee we then take over the maintenance of the oven over a five-year period.

Alternatively, we can tailor a service package to meet your needs, no matter what the age of the oven, New or Old.

Chemicals and Accessories

By choosing Rational you have purchased a leading brand in the UK Commercial Catering industry. A brand known for its quality and reliability. This quality and reliability are carried over to Rational’s range of cleaning products and accessories.

Using genuine Rational products is vital in ensuring your Self Cooking or Vario Cooking Centre is used to its full advantage.  The use of third-party products can be costly, increasing the chance of breakdowns and in some cases invalidating your warranty.

From installation products through to special cooking applications, Rational have the equipment you need.

  • Containers and Grids
  • Stands, Base Cabinets and Thermo-Cabinets
  • Ultravent Condensation Hood
  • Finishing System for Banquets

Visit our online store to check out our range of cleaning tablets and accessories, alternatively download Rational’s latest Accessories Catalogue.

Not sure which Cleaning Tablet you require, visit our Download page where you will find a selection guide.

Rational Accessories Catalogue ….

Download Page ….

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Customer Services

All Engineers are supported by a highly motivated and well-trained staff who ensure our clients receive the best care and advice.  We are committed to the needs of our customers providing a solution to their problem, big or small.  We guarantee a friendly and professional service at all times.

We are proud to have been previously recipients of the prestigious ‘Rational Service Partner of the Year’ award.

For more information, call today on 01443 225 325

Alternatively, email: enquiries@cater-equip.com

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